Sherry Reeves, Director
of Housing
Panhandle Community Services
Amarillo, Texas
| Section 8 Units |
1910 |
| Converted From |
GMS |
| HAPPY Customer Since |
December, 2003 |
| Favorite HAPPY Feature |
Fast Form Production |
How much time and
money have you saved since switching to HAPPY?
“We have easily cut our administrative costs in half
this year mainly due to time and money saved on form production.”
What processes have
been simplified for you as a result of using HAPPY?
“Before HAPPY, we had to order tons of blank forms,
store them, and ship them out to our remote offices as needed.
All the forms had to then be filled out manually. No longer
having to do this has saved us an enormous amount of time.”
What were the major
differences between HAPPY and your previous vendor?
“Everything. HAPPY is much more user-friendly. With
our previous software, caseworkers were so busy doing manual
calculations and filling out forms/contracts by hand that
the administrative staff had to do all the entry for 50058
submissions. Now, thanks to HAPPY, caseworkers have time to
work on their own files, which frees up time for administration
staff. HAPPY makes us much more time efficient.”
Please describe one
of your experiences with HAPPY’s technical support department.
“HAPPY’s support is very helpful. We recently
did our 1099 production out of HAPPY for the first time. Using
remote assistance, the support person was able to easily walk
me through the process.”
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