HAPPY's Technical Support team is the best in the business! Our knowledgeable and friendly support staff is certified in housing management and has real housing authority experience, so we understand your program and your needs. In our last Customer Opinion Survey, an astounding 95% of our customers rated our Technical Support as Good or Excellent - a record we have been able to maintain even during our rapid expansion.

Our all-inclusive support contracts include full access to our Technical Support Department for all HAPPY-related questions. Currently, 80% of calls we receive are answered directly by a support representative and our average call back time is less than 20 minutes. And with enhanced support options such as a secure Clients Area, powerful remote assistance and Spanish-speaking technical support, getting help is easier than ever!

Comprehensive Help System
HAPPY Software comes installed with extensive on-line documentation which can be accessed from every screen in the software. The help system is screen specific, including field definitions and HUD rules. Additionally, the Help System can be searched by keywords and drill-down menus are available for easy navigation.

HAPPY's Built-in Help System

Software Updates
To stay up-to-date with all HUD requirements, HAPPY employs a full-time analyst who is dedicated to researching all HUD regulations for use in software support, updates, and future development.

Additionally, our parent company continues to administer 2,200 units of housing and provides us with regulatory assistance and guidance, especially in the area of new regulations in the system. HAPPY users can be assured that our software will be in full compliance with any HUD or PIC changes.