Training & Support

Outstanding Technical Support

Great software is only part of the package when you become a HAPPY client. Our technical support team is, quite simply, the best in the business. While other vendors make you wait, assign queue numbers or have endless voice-mail menus to discourage callers, HAPPY wants to hear from you. Our friendly support staff is certified in housing management and has real housing authority experience, so we understand your program and your needs. That’s the type of service that has made us the most smiled-about name in the industry.

Customer Experience: HAPPY’s Implementation & Support Services.

Exclusive Client Benefits

  • Unlimited phone and email support
  • Friendly and courteous Support staff
    with real PHA experience
  • Timely Updates (regulatory updates
    guaranteed in 90 days)
  • Virtual on-site support with remote assistance tool
  • Comprehensive, online help system
  • Exclusive Clients Area with free utilities, documentation, and more!

Comprehensive Training

HAPPY offers a variety of training options to fit your agency needs to make the transition easy and productive from the moment the software is installed. Have a new employee or need refresher training on a module? We have training to help get everyone up to speed, whether it’s group training or one-on-one. Our patient, knowledgeable staff will work with you to ensure you are using the software to its fullest potential.

Converting to HAPPY is a Breeze

Data conversion is the single most important factor in successfully implementing a new software system. HAPPY Software has dedicated staff that has helped hundreds of agencies quickly and accurately convert to HAPPY from all major software providers. Our project managers can get you up and running fast – usually in a few days with no downtime. Our comprehensive data conversion tools eliminate the need for parallel systems and a test conversion and detailed conversion reports will ensure accuracy. With a 100% on-time implementation record, you can sit back, relax and let HAPPY do the work for you!